Jobs Find List

Categories


Location

What to Bring to Call Center Job Interview

Call centers provide support for consumers of all types. From credit cards to cell phones and electronics to automobiles, we all need occasional assistance regarding something we have purchased or an account we hold. If you are interviewing at a call center, following some basic tips will give you the best chance of getting hired.

Critical Tips: Wardrobe, Resume, Speech and Attitude

Your clothing for your interview should be professional and conservative. Even if you are aware that the call center has a relaxed dress code, dress to impress the interviewer upon meeting him. Pressed slacks or a skirt, a collared shirt or blouse and professional shoes are musts.

Bring with you a professional typed resume. Highlight any customer service, office or computer experience you have, as it will be attractive to the hiring manager.

A friendly, outgoing attitude is a non-negotiable item that you must bring to your interview. The interviewer wants to know that you are excited to help customers and will do so in a manner that leaves a positive impression of the company with your future callers. Many call centers adopt a "smile-through-the-phone" policy, where representatives are encouraged to smile while talking to customers. Callers can "hear" a smile through your voice, showing them that you are able and willing to help them.

Use a clear voice and proper grammar. The interviewer will be considering your voice and demeanor when making a hiring decision, so do not mumble or use slang. Speak clearly and professionally, as you would with a customer.

"Y-Jacking"

Some call centers will have you listen in on a real-time phone call with an experienced rep, which is called "Y-jacking." Engage your interviewer in questions following your Y-jack session, if you have one. This shows that you are truly interested in how to properly handle phone calls and take care of your potential customers' needs, which is sure to impress the interviewer.

Empathy and Teamwork

You will probably be asked how you would handle an irate customer. Assure the interviewer that you always listen to the customer's concerns, never interrupt him and attempt to solve his problem by getting to the root of it. Let the interviewer know that you plan to escalate the call to a supervisor only after you have tried to help the customer without success.

Call centers are often stressful environments. Emphasizing your ability to be a team player is critical. Explain that you plan to give each caller the attention he needs until his problem is solved, because it is what you would want done if you were the caller. Making sure your customer's problem is solved is critical, because if it is left unsolved, more calls will be made by the customer, and unnecessary stress will be placed on your co-workers.

Employing these tactics during an interview will impress your interviewer and will help you obtain a job at the call center of your choice.



Tips to Find a Job from Millions of Job Listings Online

Get a Hospital Cleaning Job

Cleaning jobs are among the most commonly available in the United States, according to the Bureau of Labor Statistics. If you have a hospital cleaning job, it will be your responsibility to make sure the different areas of the building stay cleaned and sanitized. Your job duties may include floor c ...

Briefly Describe Yourself on a Job Application

When completing a job application, candidates must effectively communicate their qualifications within a limited framework. Hiring managers scrutinize job applications to weed out unsuitable candidates and narrow down the field. In many instances, the quality of candidates' job application forms can ...

Briefly Describe Yourself on a Job Application

When completing a job application, candidates must effectively communicate their qualifications within a limited framework. Hiring managers scrutinize job applications to weed out unsuitable candidates and narrow down the field. In many instances, the quality of candidates' job application forms can ...

The Best Job Perks

A job perk is an extra payment or benefit you receive as an employee, according to the Macmillan Dictionary. Theater tickets are listed as a perk a company might offer its employees. Job perks are typically viewed as separate from common employee benefits like insurance and retirements. Sometimes kn ...

Dress for a Job Interview When It Is Casual Day

There are many variations of business dress, including formal, business casual and casual. Fridays are often the days reserved for business casual or casual dress, but you should always check with the company where you will be interviewing for its specific policy. Some businesses have casual dress c ...

Write a Cover Letter for a Patient Care Assistant Job

A patient-care assistant can perform many of the same job functions as a nurse and can receive certification as a nursing assistant or patient-care assistant. You'll most likely be working directly with patients, helping with tasks such as prepping patients for surgery, administering medication and ...

Dangerous High Paying Mechanic Jobs

Mechanics work around tools and machinery. That means nearly all mechanics face more potential danger than office workers and others who do not work around heavy machinery and moving parts. But some mechanic jobs are a lot more dangerous than others. These jobs usually involve dangerous working cond ...

Find a Job After a Few Years of Being Unemployment

You may have decided to step away from your job several years ago for various reasons, ranging from the need to care for young children to your personal health. Now that you are ready to return to the job market you may find that the industry you are used to has changed considerably in your absence. ...

Facilitator Job Description

Being able to speak effective in front of a group is an important skill for any job, say professionals from Ohio State University. Many people, however, are terrified of addressing large groups of people. If you are one of the few individuals who look forward to public speaking instead of cowering i ...

Lucrative Sewing Careers

Sewing is a specific skill enjoyed by many that can turn into a lucrative business or career. Although there are many careers that involve sewing, most of them are entry-level and offer little opportunity for advancement. By expanding your skills into a business of your own or in working for a large ...

Support Your Husband in a Job He Hates

While a single bad day at work can prove a nuisance, a job that your husband hates can have serious consequences for his health, relationships, future career and marriage. Helping your husband through the stress and depression of such a situation can also leave you feeling emotionally and mentally f ...

Get a Job Drawing

Work and play collide when you are employed as a drawing artist. Drawers spend the majority of their days stretching their imaginative and inventive minds by way of pencil and pen. Following the right job search strategy can help you land a drawing job where you can enjoy a creative and rewarding ca ...

List of Careers in Labor & Delivery

There are many different types of careers to choose from in labor and delivery that deal with the care of pregnant mothers and newborn babies. Some careers require going to medical school and completing lengthy residency and fellowship programs, while others only require four years of nursing school ...

Country Club Job Descriptions

It takes numerous people to make a country club run efficiently. That includes a club general manager, a club manager, a golf shop manager and workers, and a golf pro. Most country clubs also need chefs, servers and restaurant managers, as well as caddies, lifeguards and parking valets. Occasionally ...

Cafeteria Cashier Job Description

A cafeteria cashier operates the cash register at a dining establishment. Cafeteria cashiers work at hospitals, cafés and chain restaurants. Their priority is taking money from customers and making change via the register, but many handle other duties as well. Cafeteria cashiers might also be ...