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Job Description for a Room Service Supervisor

Hotel room service supervisors ensure the quality of the food and beverages delivered to guests' rooms, as well and attitude of the employee who makes the delivery. According to Salary.com, the median annual salary for this job in 2009 was $46,101.

Job Focus

A room service supervisor's prime concern is providing consistent and exemplary service and consumables while maintaining profit margins.

Supervisory Responsibilities

Depending on the size and personnel structure of the hotel, the room service supervisor oversees the head waiter, staff waiters, assistant room service manager and room service cashier.

Interdepartmental Communications

A competent room service supervisor regularly interacts with the human resource and back house managers, chef and housekeeping and maintenance staffs.

Skill Requirements

Organizational and multitasking talents are necessary to excel in this position. Conflict resolution skills ensure swift resolution of complaints and ensure customer satisfaction and retention.

Preferred Work Background

Previous jobs in the hospitality industry are desirable. Hotels prefer applicants with experience in room service operations, personnel management or guest relations.



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