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Job Description for Desktop Support

Computers are everywhere. So are computer users who lack the technical experience to know how to resolve computer problems. If you are looking for a career where you can work with computers and assist people, consider a career as a desktop support specialist. The need for desktop support, according to the U.S. Bureau of Labor Statistics, is expected to increase by 14 percent by 2018.

Help Desk Technician Description

A help desk technician is someone who responds to clients' telephone calls or e-mail messages regarding computer software or hardware problems. A help desk technician listens to people's computer issues such as Microsoft Word not responding or error messages. The technician asks the clients questions to help diagnose the problems. A help desk technician walks clients through ways to resolve the problems. You may have to repeat instructions or try different solutions until the problems are resolved. A help desk technician repairs, installs and modifies computer software and hardware.

Technical Support Specialist Description

A technical support specialist is a person who works for an organization to resolve computer issues that employees have. The specialist provides computer support such as making repairs or finding solutions for software issues. A technical support specialist also fills out paperwork to document requests for help and the resolutions to the problems. The specialist trains coworkers on new computer software and hardware. Also, a technical support specialist writes computer training manuals for organizations.

Qualifications

You must meet qualifications such as communication and problem-solving skills to be successful. A desktop support worker needs excellent writing skills and patience. Professional certifications help you boost your resume or find entry-level positions in desktop support. Typically, a desktop support worker obtains---voluntary---professional certifications such as A+ certification, Dell Certified Enterprise Engineer or Microsoft Office Specialist certification.

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Education

According to Diploma Guide, a desktop support worker typically needs an associate or bachelor's degree in Computer Science, Computer Engineering or Information Systems. Newly hired desktop support workers undergo training. Training lasts from one week to one year, but usually lasts three months, according to BLS.

Considerations

Help desk technicians and technical support specialists typically work 40 hours per week. Employers hiring desktop support vary from businesses, third-party support firms, universities and computer laboratories. Desktop support workers may suffer from medical conditions such as carpal tunnel syndrome in the fingers, hands and wrists from repetitive use. Eye and back strain may occur. According to BLS, in 2008 the median annual salary for desktop support workers was $43,450.



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