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IT & Computer Maintenance Job Description

Information technology and computer maintenance professionals, specialists and technicians have become ubiquitous in today's computing and IT-intensive work, and business environments. An IT maintenance professional's job responsibilities encompass installing, testing and monitoring large computer and hardware systems, Local Area Networks and Wide Area Networks; troubleshooting and solving IT-centric issues and ensuring smooth running of all IT systems. The primarily hardware-centric job description has broadened to include maintaining or repairing peripherals components, multiple software and storage devices, and monitoring help desk applications.

Educational Requirements

Computer maintenance professionals generally have associate degrees in computer science, information technology, telecommunications or electronics engineering. Other professionals can enhance their market value with varied IT certifications offered by Novell, Cisco, Microsoft, CompTIA. Expert tinkerers or individuals with exceptional technical skills, knowledge and adaptability but with no formal degrees also find employment as PC technicians in many small and medium businesses and non-profit groups.

Primary Responsibilities

Computer maintenance professionals or specialists plan, design, test, install and connect computers and workstations in a network; troubleshoot hardware, network and software problems; fix and repair PCs; address security and performance issues and systems crashes in large corporations and businesses. They also address help desk and Internet connectivity issues, and ensure that employees can functions in a trouble-free manner. IT maintenance technicians employed with computer manufacturers and big-box retailers generally diagnose, troubleshoot, fix, replace parts and repair PCs as well as install computer security programs.

Additional Knowledge/Attributes

Computer and IT maintenance professionals deal with fast-changing technology and constantly evolving and overlapping job responsibilities. They must show the willingness to gain new knowledge and technical skills apart from the specific educational qualifications. They must keep abreast of latest developments in hardware and software technologies; understand protocols, networks and operating systems such as Linux, UNIX, Novell NetWare and Microsoft and new-generation Web-based applications. A basic comprehension of peer-to-peer networks, email systems and network architecture models is also becoming important.

Varied Job Settings

Employment opportunities and workplace settings have increased with widespread use and deployment of computer systems and IT/Web-based applications. Computer and IT maintenance professionals with different specializations build, monitor and maintain large IT systems, data center facilities and networks in government agencies, large-workforce corporations, high-tech firms, educational institutions, retail, media and entertainment businesses. Others work with specialized computer retail stores such as CompUSA and Microcenter. Experienced IT maintenance professionals work as independent consultants or are part of small and medium IT repair/maintenance shops.

Required Tools of the Trade

IT and computer maintenance professionals and specialists always work with a set of tools and allied technological aids. They have to always be on call or alert to respond to specific queries, IT-related or help-desk issues in most large office environments. They are always on the move during working hours and have to be equipped with exhaustive tools and paraphernalia of the trade. While fixing issues physically on site or location, they need software troubleshooting CDs, hardware tools, testers, hand toolboxes, software-loaded USB drives, Boot CD with diagnostic programs, anti-virus programs, utility, applications and PC security CDs.



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